Cancellation and refund policy

1. How to cancel

Email info@scenecoding.com or srinivas@scenecoding.com from your billing email, or WhatsApp 9731837998, with your company name and invoice number. Cancellation stops future renewals. It does not delete your data until you ask us to.

2. Cooling-off refund (7 days)

You may request a full refund of the first payment within 7 days of payment if you have not connected a WhatsApp number and have not sent broadcasts or scheduled social posts. Raise the request in writing. We confirm eligibility within 2 business days.

3. After the service is used

Once WhatsApp or social accounts are connected, or once we have completed paid setup work (rules, catalogues, or onboarding), the one-time setup fee is not refundable. Unused prepaid monthly subscription may be refunded on a pro-rata basis at SceneCoding’s discretion if you cancel within 7 days of a renewal payment and have a genuine service issue we could not fix.

4. Non-refundable items

• Meta / WhatsApp / Google / LinkedIn charges billed by those platforms
• Custom development outside the standard SceneWA product
• Accounts suspended for spam, fraud, or policy abuse
• Payments older than 7 days, except where Indian consumer law requires otherwise

5. How refunds are paid

Approved refunds are initiated within 5–7 business days to the original Razorpay method (UPI, card, netbanking, or wallet). Banks and UPI apps may take additional 5–7 business days to credit the money. You will receive email confirmation when we initiate the refund.

6. Failed payments and duplicates

If Razorpay deducts money but the workspace is not activated, email us with the payment ID. We either activate the account or refund the amount in full using the timeline above. Duplicate successful payments for the same order are refunded in full.

7. Chargebacks

Contact us first so we can resolve the issue. Unjustified chargebacks may lead to account suspension.